Privacy Policy

Last Updated: July 23, 2025

At Azaya, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Azaya mobile app and services, including class bookings, online payments, and product browsing. By using the app, you consent to the practices described here.

1. Information We Collect

We may collect the following information when you interact with our app:

• Personal Details: Name, email address, phone number, date of birth, account preferences.
• Booking Information: Classes reserved, attendance history, cancellations, waitlist activity.
• Payment Data: Transaction details, billing address (processed securely by third-party payment providers — we do not store full card numbers).
• Product Browsing: Items viewed, wishlists, cart details, and purchase history.
• Device Information: IP address, device type, operating system, and usage logs for app performance.

2. How We Use Your Information

We use the collected information to:

• Process bookings, reservations, and payments securely.
• Provide confirmation, reminders, and notifications about your classes.
• Display available classes, schedules, and products tailored to your preferences.
• Improve our services, app functionality, and customer support.
• Send important updates, promotions, or marketing communications (you may opt out anytime).
• Maintain security, detect fraud, and comply with legal obligations.

3. Online Payments

All online payments are processed through secure third-party payment gateways. Azaya does not store or have direct access to your full credit/debit card details. We may keep transaction references for record-keeping, refunds, and dispute resolution.

4. Sharing of Information

We respect your privacy and do not sell your personal information. However, we may share your data with trusted third parties in the following cases:

• With payment processors to complete transactions.
• With instructors or staff for managing class bookings and attendance.
• With service providers who help operate the app, marketing tools, or analytics platforms.
• When required by law, legal process, or to protect our rights, safety, and property.

5. Data Retention

We retain your personal data for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements. If you delete your account, some data may still be kept for legal or accounting requirements.

6. Your Rights

Depending on your location, you may have rights over your personal information, including:

• Accessing a copy of your personal data.
• Requesting corrections or updates to your information.
• Requesting deletion of your data, where legally permitted.
• Opting out of marketing communications.

To exercise these rights, please contact us using the details below.

7. Security of Your Information

We take reasonable measures to protect your personal data against loss, theft, misuse, unauthorized access, or disclosure. However, no system or electronic storage method is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking

Azaya may use cookies and similar technologies to improve app performance, analyze usage, and personalize content. You may adjust your device or browser settings to disable cookies, but some features may not function correctly.

9. Third-Party Links

The app may display products or link to third-party services. We are not responsible for the privacy practices of those external sites or providers. We encourage you to review their policies.

10. Children's Privacy

Azaya is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we may have collected such information, please contact us, and we will take steps to delete it.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with a revised "Last Updated" date. Continued use of the app after updates indicates your acceptance of the new policy.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@azaya.sa

Support: +966 55 003 4885